Privacy Policy

1. Introduction

automic ("we," "us," or "our") is a brand and operating name of Ultra Rare Inc. We respect your privacy and are committed to protecting the personal information of our users ("User" or "you") and their customers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website automic.ca and use our automation and communication services (the "Service"). We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws.

2. Information We Collect

We collect information that helps us provide our automation services, including:

• Account Information: Name, email address, business name, and billing details provided via our payment processors (Stripe and PayPal).
• Communication Data: Phone numbers, call logs, and SMS content processed through our "missed call text back" and automation features.
• End-Customer Data: Information about your customers (e.g., their phone numbers and incoming messages) that flows through our system strictly for the purpose of delivering the Service.

3. How We Use Your Information

We use the data collected to:

• Facilitate automated SMS responses, call handling, and workflows.
• Process payments and manage your subscription.
• Comply with telecommunications regulations (including A2P 10DLC registration).
• Improve our software functionality and troubleshoot technical issues.

4. Data Retention

We retain your personal information and account data only for as long as is necessary for the purposes set out in this Privacy Policy.

• Active Accounts: Data is retained while your account is active.
• Inactive/Closed Accounts: We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements. Generally, customer data is deleted or anonymized 12 months after account cancellation or termination.

5. SMS and Communication Compliance

• Consent: By using our Service to message your customers, you represent that you have obtained all necessary consents from those recipients as required by law (including CASL in Canada).
• No Third-Party Sharing for Marketing: We do not share your mobile information or your customers' mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

6. Third-Party Services

Our Service integrates with third-party providers to deliver functionality. We encourage you to review their privacy policies: Payments use Stripe and PayPal and Infrastructure Twilio and GoHighLevel.

7. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us using the information below.

9. Contact Us

If you have questions or comments about this policy, you may contact us at: